Support
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Check Your Fax Status
If you've already sent a fax, you can check its delivery status using the order ID from your confirmation page.
Go to Status Checker →Common Issues
- Fax not delivering? — Verify the recipient number is correct and their fax machine is powered on. Some numbers may be disconnected or VoIP-only.
- Payment issue? — All payments are processed by Stripe. Check your live fax status page for the payment status, or contact your bank if the charge appears pending.
- File not uploading? — Ensure your file is a PDF under 10MB. Try a different browser if the issue persists.
Contact Us
For issues not covered above, email us at [email protected] with your order ID and a description of the issue. We typically respond within 24 hours.